Tesla’s Message Sync feature may become disabled on its own at times and cause you to miss important texts. But what causes the Tesla Message Sync disabled error?
This can happen due to various reasons, such as, connectivity issues, software or hardware related issues, user’s account related problems and network or App permission restriction. Can you fix this?
Quick Glance:
- In 2019, Tesla released a new software 2019.40.50 update version. It allows users to read and reply to text messages received on their phones directly from their car.
- When you receive a new message and touch your car’s right scroll wheel button, this feature will read the message aloud to you.
- When the “Sync Messages” is enabled, you can also view messages that come on your Tesla’s touchscreen in the “Cards” section.
Yes, by following the instructions explained in this post. So, keep reading!
What Is Tesla Message Sync?
Commonly referred to as “Sync Messages.” This feature enables seamless synchronization of text messages between a Tesla electric car and the mobile phone of the vehicle owner or driver.
This allows Tesla users to conveniently access and view their text messages directly on the car’s central touchscreen display without physically checking on their phones.
When you turn on the “Sync Messages” option while driving your Tesla, the sender’s name and message notification will pop up on your car’s display as soon as a new message comes on your phone.
But the bottom line is you must link or pair your smartphone(s) with the system via the Tesla App before activating the “Message Sync” feature.
Tesla Message Sync Disabled: Why?
The “Message Sync Disabled” notification means that the synchronization between your car and your phone App has been interrupted or disabled.
Here are the most common reasons that can trigger the feature to unexpectedly interrupt:
1. Network Connectivity Issues:
Your Tesla Message Syncing may not work properly or get disabled due to a loss of internet connectivity or an unstable network connection. This occurs when your Tesla is unable to connect to the internet or the cellular network.
Such Connectivity issues arise due to weak signal strength, network outages, software updates, or even interference from environmental factors such as tall buildings or remote locations.
As a result, the car fails to establish a strong and stable connection between the Tesla servers and your Mobile Wi-Fi, Bluetooth, or cellular network.
2. Software Glitches or Bugs:
Like any electronic device, Tesla vehicles can encounter software glitches or bugs at times. That may disrupt the synchronization process.
Such kind of software-related issues can arise due to various reasons, like an old version of Tesla software on your car or phone, conflicting or incompatible App permissions, and temporary system errors.
These software glitches or bugs can prevent your Tesla’s syncing feature from properly functioning and lead to the display of a “Sync Disabled” error message.
3. Account-Related Problems:
Any potential issues with the user’s Tesla account can also lead to the “Tesla Message Sync Disabled” error.
If there are any issues with your account, the message sync feature may stay disabled until that problem is fixed. Such as:
- direct login or Two-factor authentication,
- an expired subscription or payment issues,
- if your Tesla account has been temporarily suspended or flagged for security reasons.
4. Outdated Firmware or Hardware Malfunctioning:
Old or outdated firmware on your Tesla can sometimes interfere with the synchronization process.
Even though it happens in rare cases, a hardware malfunction within your Tesla car can also cause the “Tesla Message Sync Disabled” error.
Faulty components like a module or antenna can prevent the proper transmission and syncing of messages.
5. Network Restrictions:
If the network with which your Tesla vehicle is connected has restrictions or specific configurations, that can sometimes interfere with its message syncing feature.
Certain firewalls, proxies, or security protocols can block or limit data transmission, which may prevent the successful synchronization of messages.
Related Post: 5 Reasons your Tesla Calendar is not Syncing: How to fix the issue?
What Should You Do If Tesla Message Sync Is Disabled?
If you are experiencing this error on your Tesla and have no idea how to fix the issue, just follow the instructions explained below:
Step_1: Reconnect the Bluetooth
The first thing you should do is turn off the “Bluetooth” on both your Tesla and smartphone. Then turn the “Bluetooth” back on.
Remove the paired mobile device from Tesla’s Bluetooth settings and add it again as a new device. Make sure that your phone’s Bluetooth software and Tesla’s firmware are up to date.
Step_2: Restart Your Tesla
If Bluetooth re-connectivity fails to fix the issue, restart or reboot your Tesla because it will resolve most temporary software issues.
Follow these steps to restart your car’s system:
- If you’re still driving, park your Tesla in a safe location.
- Engage the parking brake and turn off the vehicle.
- Wait for a few minutes.
- Restart your Tesla by turning it on again.
- Restart your mobile device and Tesla’s infotainment system (if possible) and allow them to reconnect or re-establish the syncing feature.
After the system restarts, go to the car’s touchscreen and check if the message sync issue has been resolved. If the problem remains the same, move to the next step.
Step_3: Check Your Connectivity
Ensuring a stable and reliable internet connection is essential for the proper synchronization of messages. You can easily verify your connectivity by following the below steps:
- Go to your car’s touchscreen settings menu.
- Select the “Network & Connectivity” sub-menu.
- Check if your Tesla is connected to a reliable Wi-Fi network or if you are using cellular data, check if it is enabled.
- If your car is connected to Wi-Fi, check if the network signal is strong and if necessary, reconnect to a different Wi-Fi network.
- If you’re using cellular data, make sure that the signal is strong, or consider resetting your network settings.
Once you have confirmed a stable internet connection, check if the issue persists, and if it still does go to the next step.
Step_4: Update Tesla Software
Next, you need to check if you’ve outdated software on your Tesla, and if that is the case, you must update it with the latest software version available through Tesla’s over-the-air software updates.
Follow these steps to update your Tesla’s software:
- Park your Tesla in a location and confirm that you have a strong Wi-Fi connection or cellular data signal.
- Go to the Touchscreen “Controls” or “Settings” menu.
- Navigate to find “Software” and click on it to check if there are any available software updates.
- If there is latest update is available, follow the on-screen directions to download and install it.
Note that during the software update and installation process, the system might restart once or twice and prompt you to enter certain user information.
- Similarly, ensure that your phone’s Tesla Mobile App is also updated.
- Make sure there are no “pending” software updates on either your mobile device or Tesla’s system.
If the software version on your Tesla device looks updated, go to the Tesla App on your phone. Then, navigate to locate “Clear Cache and Data” and tap on it. Or try to use a different messaging App compatible with Tesla software.
Step_5: Contact Tesla Support
If the previous steps didn’t resolve your Tesla’s “Message Sync Disabled” issue, immediately contact Tesla Support for further professional assistance. To contact Tesla Support:
- Visit Tesla’s official website.
- Navigate to the “Support” sub-section.
- Choose the appropriate contact method, such as live chat, phone, or email.
You can make an appointment with Tesla Mobile Technicians via your phone too.
Read Also: Here’s Why Your Tesla Bluetooth Not Working + What You Can Do to Fix It!
Frequently Asked Questions [FAQs]
Will my Tesla display all types of messages when synced?
Yes. Your Tesla will display SMS and MMS messages, as well as messaging apps like WhatsApp, Telegram, and Facebook Messenger, depending on the compatibility of your car’s software.
How can I enable message sync on my Tesla?
Access this feature by tapping on the “Bluetooth” icon on your car’s touchscreen > select your smartphone > find the “Sync Messages”> toggle it to the “On” position.
Can I continue to receive tests without message sync?
Even if message sync is turned off, you can still receive messages on your Tesla. However, you can’t view or send messages through your car’s built-in messaging system.
