Tesla Roadside Assistance is a service provided by Tesla to ensure that its clients receive immediate roadside assistance 24 hours a day, 365 days a year. This service provides roadside assistance and is accessible through the Tesla app.
Quick Overview:
- Tesla Roadside Assistance offers 24/7 help for Tesla vehicle breakdowns, flat tires, lockouts, and more.
- Tesla Roadside Assistance can be accessed through the Tesla app or by calling the regional phone number.
- Covered events are free for the first 4 years or 50,000 miles if under warranty.
- Services include breakdown transport up to 500 miles, flat tire assistance up to 50 miles, lockout help, and aid for out-of-range situations (fees may apply).
What happens if your Tesla encounters difficulties on the road? Is Tesla roadside assistance free of cost, or does your warranty include it? In this article, we will provide answers to these concerns and a few more.
What is Tesla Roadside Assistance?
Tesla Roadside Assistance is a service that provides you with immediate help in case of a breakdown, flat tire, lockout, out-of-range, or other issues that make your vehicle un-drivable.
You can request roadside assistance from the bottom of the Tesla app home screen or by calling the phone number for your region. Tesla Roadside Assistance is available 24/7, 365 days a year, and is dedicated to roadside support.
Is Tesla Roadside Assistance Free of Cost?
Tesla Roadside Assistance is free for vehicles with a Basic Vehicle Limited Warranty or Extended Service Agreement. Also, it is free for covered events for the first 4 years or 50,000 miles.
However, some services may not be covered by the warranty or service agreement, and you may have to pay for them out of pocket. For example, if you run out of charge due to negligence or improper planning, you may have to pay for transportation or charging costs.
After the expiration of the warranty or service agreement, you may still be able to use Tesla Roadside Assistance, but you will have to pay for all the services provided.
However, the cost of each service may vary depending on the location, distance, time, and availability of resources. You can contact Tesla Roadside Assistance to get an estimate before requesting help.
How to Request Roadside Assistance from the Tesla App?
Tesla owners may have road concerns that demand frequent assistance. For instance, a flat tire, lockout, breakdown, or out-of-range. In these situations, Tesla offers 24/7 roadside assistance and transportation to the nearest service center via the Tesla app.
Here is how to request Roadside Assistance from Tesla App:
Step 1: Open the Tesla app and select ‘Roadside’
- The first step is to open the Tesla app on your smartphone.
- Select the ‘Roadside’ option from the bottom of the home screen.
This will open a menu where you can choose the issue that your vehicle is experiencing.
Step 2: Select the issue and confirm the details
- The next step is to select the issue that your vehicle is experiencing from the menu.
- Choose from ‘Flat Tires,’ ‘Car Will Not Drive,’ ‘Charging,’ or ‘Other’ issues.
- After selecting the issue, you will be asked to confirm some details related to your request, such as your location, your vehicle condition, and your contact information.
You should provide as much information as possible to help the roadside assistance team locate you and understand your situation.
Step 3: Request help and wait for confirmation
The final step is to request help by tapping on the ‘Request help’ button. You will then receive a confirmation message with an estimated time of arrival and a phone number to contact in case of any changes or questions.
It would be best if you waited for the roadside assistance team to arrive at your location and follow their instructions.
How Does Tesla Roadside Assistance Compare to Other Options?
Tesla Roadside Assistance is designed to provide you with the best possible service for your specific vehicle and situation.
However, it may only cover some of the scenarios that you may encounter on the road, and it may not be available in some areas or countries. Therefore, consider other options for roadside assistance as well.
One option is to use a third-party roadside assistance provider, such as AAA, Allstate, Geico, or others. These providers may offer more comprehensive coverage and wider availability than Tesla Roadside Assistance.
However, they may also charge higher fees or require annual memberships. Additionally, they may need to become more familiar with the specific features and needs of your Tesla vehicle, and they may not be able to transport it to a Tesla service center.
Another option is to utilize the benefits of your credit card. As a benefit, some credit cards offer free or discounted roadside assistance.
However, these benefits may have limitations on the number of uses per year, the amount of coverage per service, or the type of vehicles eligible. Moreover, they may need to guarantee timely service or quality assistance.
The best option for you may depend on your personal preferences, budget, driving habits, and location. You should compare the pros and cons of each option and choose the one that suits your needs best.
Related Post: Tesla Roadside Assistance Cost: Detailed Breakdown
Frequently Asked Questions [FAQs]
How long does it take for Tesla Roadside Assistance to arrive?
The time it takes for Tesla Roadside Assistance to arrive varies depending on your location and the availability of service providers.
Can I use Tesla Roadside Assistance if I’m not the owner of the car?
Yes, Tesla Roadside Assistance is available to anyone driving a Tesla vehicle, regardless of whether they are the registered owner.
Can I use Tesla Roadside Assistance outside of my home country?
Yes, Tesla Roadside Assistance is available in all countries where Tesla vehicles are sold officially.
What should I do if I have an accident in my Tesla?
If you have an accident in your Tesla, you should first ensure that everyone is safe and call emergency services if necessary. Then, you can contact Tesla Roadside Assistance for help with towing or other services.
What should I do if I lock my keys in my Tesla?
If you lock your keys in your Tesla, you can contact Tesla Roadside Assistance for help. They will send a service provider to unlock your vehicle.
Can I use Tesla Roadside Assistance if my car is stuck in snow or mud?
Yes, Tesla Roadside Assistance can help you if your car is stuck in snow or mud. They will send a service provider to help you get your vehicle unstuck.
